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1.1. In order to serve you in the best and most thorough way, our company offers a choice of payment methods for the products you are interested in buying. In this context, we offer you the possibility to choose, as described below, the payment method for the products you are interested in buying, i.e. a) via credit card, b) through a third-party online payment service provider, like PayPal for example, c) through cash on delivery only for the Attiki prefecture, Greece (see full list), d) through payment in cash, which applies for the collection of the order from our Distribution Centre. Please note that it is not possible to combine different payment methods for one order.

1.2. More specifically, we accept payments by VISA, VISA Debit, MasterCard, Maestro, PayPal, AMEX, Apple Pay, Google Pay, Cartes Bancaires, and giro pay, iDEAL, Sofort, Przelewy24, EPS, Klarna, SEPA Direct Debit, and ELENIANNA' S Gift Cards. We also accept cash on delivery payments but ONLY within Greece and with an extra fee of €2,0. We also accept account deposits. Please note that we do not accept cheques as payment for your purchases.

1.3.  We are not directly involved in the online payment but through a third-party service provider.

1.4. Provided that you have selected a credit card as a payment method, the transaction will be executed and completed by one of our trusted partner banking institutions which provides all the guarantees of security in electronic transactions. More specifically, your transactions in our electronic shop are protected by maximum online security systems (SSL-128 bit and digital certification from DigiCert Inc.) since they are governed as solemnly declared by our partner banking institution by the PCI/PSS protocol which guarantees a secure transaction environment for many large enterprises worldwide. The collection and processing of the payment information you send us are done exclusively by the partner banking institutions, which are solely responsible for their processing for the completion of the payment.

1.5. In case you choose to pay by credit card, you are advised to be present during the receipt of your order having your credit card or identity on you. If the order is placed under the information and on behalf of a company, you must use a corporate credit card. That is to say, it must be issued in the name of the corresponding company. Also, at the time of delivery, the authorized holder of the credit card is advised to be present with his/her credit card and identity. In any case, if a person who states that he/she represents you and acts on your behalf upon your verbal authorization appears at the delivery address you have indicated to the distributor, then the distributor reasonably accepts that that person acts in that capacity.

1.6. In case of payment via PayPal or Stripe, you consent and accept that you are subject to the terms and conditions of operation of the said online payment service provider, given that you have contracted with it upon your registration as its member. Our company is not responsible for PayPal's or Stripe's policies and operations. In case money is returned to you through a third-party payment service provider (such as PayPal, Stripe, or credit cards), you may be charged with the commission charged by the specific third party provider based on its terms of use and operation, for which our company bears no responsibility.

1.7. Please note that payment upon receipt of your order at your site - CASH ON DELIVERY - only applies within Greece, without extra charges within the Attiki prefecture, (see full list). You pay our company's employee-only in cash and in Euro upon the delivery of your order at your site, after having checked the product you receive. Cash on delivery cannot be used for multiple deliveries. Furthermore, when you pay with cash on delivery, the “elenianna's points” you may be entitled to will be credited to your account only after you have paid the amount due. The same applies in case you collect the products from our company's distribution center provided that you pay on the spot in cash.

1.8. According to the current tax provisions, receipts of over €500 issued to individuals (Retail Receipt) and to professionals/enterprises (Sales Invoice) should be paid off ONLY in the following ways:

  • Charge to credit or debit card
  • Payment via PayPal
  • Payment via Stripe
  • Account Deposit

Updated: 23/08/2022